Shipping policy

Last updated: 19 October 2026

Where we ship. We ship worldwide, to every country that can be selected at checkout.
Cost. Standard shipping is free and tracked, unless stated otherwise at checkout.
Delivery time. We prepare orders for shipping within 1–3 business days after payment. Delivery usually takes 7–14 business days in total; remote areas and peak seasons (e.g. before holidays) can take longer. These times are estimates, not guaranteed delivery dates; we are not responsible for delays caused by carriers, customs, weather or other events outside our control.
Lost parcels. If tracking has shown no movement for 20 business days, or your order has not arrived within 45 days of shipping, e-mail hello@noxglow.online. We open an investigation with the carrier and, once the carrier confirms the parcel as lost, we resend your order or refund you. A parcel the carrier marks as delivered to the address you gave is considered delivered. EU consumers keep their statutory rights on late delivery.
Tracking. You receive an e-mail with a tracking number as soon as your parcel ships. Orders with several kits may arrive in more than one parcel.
Address. Please enter your full and correct address. We ship to the address entered at checkout and cannot change it once the order has been processed. We are not responsible for parcels lost or delayed because of an incorrect or incomplete address. If a parcel is returned to us because of a wrong address or because it was not collected, we reship it after the new shipping cost is paid, or refund the price of the goods minus the shipping costs.
Damage in transit. If your order arrives damaged or incomplete, e-mail hello@noxglow.online within 48 hours of delivery with photos of the parcel and the product and your order number. We then replace the affected parts. For EU consumers this deadline helps us check the claim and does not limit their statutory rights.
Shipping protection. The optional, paid “Shipping protection” (shown in the cart, off unless you switch it on) means that if your parcel is lost or arrives damaged, we send a new one or refund you with nothing more than an e-mail with photos. The fee is non-refundable once the parcel has been shipped.
Customs, duties and taxes. Prices include VAT where it applies to your order. For deliveries outside the European Union, import duties, taxes or customs fees may be charged by your country on delivery; they are not included in our prices and are paid by the customer. If you refuse to pay them, the return shipping cost and these charges may be deducted from any refund.